Senior Customer Service Representative

Are you passionate about delivering top-notch customer service and making a positive impact on people's lives? Do you have experience in a fast-paced customer service environment and a knack for problem-solving? If so, we have an exciting opportunity for you to join our team at UnitedHealth Group as a Senior Customer Service Representative. As a leader in the healthcare industry, we are committed to providing exceptional service to our customers, and we are looking for a talented individual like you to help us achieve this goal. In this role, you will use your expertise and experience to provide excellent support to our customers, while also mentoring and guiding our team of customer service representatives. If you are a self-motivated, empathetic, and detail-oriented individual with a passion for customer satisfaction, we would love to hear from you.

1. Provide exceptional customer service to our clients and ensure their needs are met in a timely and efficient manner.
2. Utilize problem-solving skills to resolve customer inquiries and issues effectively.
3. Mentor and guide a team of customer service representatives, providing support and guidance when needed.
4. Use your expertise and experience to train new team members and continuously improve the customer service process.
5. Demonstrate a strong understanding of our products and services to effectively answer customer questions and provide accurate information.
6. Maintain a positive and professional attitude at all times, promoting a friendly and welcoming environment for both customers and team members.
7. Monitor and analyze customer feedback and data to identify areas for improvement and implement solutions.
8. Collaborate with other departments and teams to ensure a seamless and efficient customer experience.
9. Stay up-to-date with industry trends and best practices to continuously improve the customer service experience.
10. Handle escalated customer inquiries and complaints with empathy and professionalism.
11. Adhere to company policies and procedures while ensuring compliance with all regulations and guidelines.
12. Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction and retention.

According to JobzMall, the average salary range for a Senior Customer Service Representative is between $40,000-$60,000 per year. However, this can vary depending on factors such as location, industry, and years of experience. Some senior customer service representatives may earn more than $60,000 per year, while others may earn less than $40,000 per year. Ultimately, the exact salary for a senior customer service representative will depend on the specific job and company.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.