Help Desk Specialist

The Help Desk Specialist provides second-level support for local and remote automation and transportation systems for users on applications, hardware and software. Incident resolution, incident escalation, event management/facilitation, incident follow up, incident logging, root cause and trending analysis, performing system checks, proactively monitoring of the IT systems in the 24 x 7 Worldport / Airline environments. Responsibilities of the Worldport Computer room, and performing the beginning-of-day/end-of-day environment administration for the Critical Sort Systems. Deliver technical support over the phone in a second-level proactive monitoring / resolution environment.

According to JobzMall, the average salary range for a Help Desk Specialist in 911 Grade Ln, Louisville, KY 40213, USA is $27,000-$51,000 per year. This range is based on salaries reported by employees who have worked in this field in the area.

United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.