Mail Innovations Operations Supervisor

Welcome to the exciting world of UPS, where we pride ourselves on delivering excellence to our customers every day. We are currently seeking a dynamic and motivated individual to join our team as a Mail Innovations Operations Supervisor. In this role, you will be responsible for overseeing the daily operations of our innovative mail handling system, ensuring that packages are processed and delivered efficiently and accurately. The ideal candidate will have a strong background in operations management, a passion for driving results, and a commitment to providing exceptional customer service. Join our team and help us continue to deliver the best in class service that our customers have come to expect from UPS.

1. Oversee the daily operations of the mail handling system to ensure packages are processed and delivered efficiently and accurately.
2. Monitor and track package volume and make adjustments to staffing and processes as needed.
3. Train and supervise a team of mail handling associates to ensure they are following standard operating procedures and meeting performance goals.
4. Implement and maintain quality control measures to ensure packages are handled and delivered in accordance with UPS standards.
5. Collaborate with other departments to troubleshoot and resolve any issues or delays in the mail handling process.
6. Develop and maintain a positive and productive work environment for the mail handling team.
7. Monitor and analyze data to identify areas for improvement and implement solutions to increase efficiency and productivity.
8. Ensure compliance with all safety protocols and regulations.
9. Handle customer inquiries and complaints in a timely and professional manner.
10. Maintain accurate records and reports related to mail handling operations.
11. Stay updated on industry trends and best practices to continuously improve operations.
12. Foster a culture of excellent customer service and ensure all team members are committed to providing the best in class service to UPS customers.
13. Conduct performance evaluations and provide coaching and feedback to team members to drive results and professional development.
14. Collaborate with management to develop and implement strategies to achieve operational goals.
15. Maintain a thorough understanding of UPS policies and procedures and ensure team compliance.

According to JobzMall, the average salary range for a Mail Innovations Operations Supervisor in Phoenix, AZ, USA is $48,000-$65,000 per year. This may vary depending on the specific company, experience level, and additional skills and certifications.

United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.