Help Desk Administrator
Welcome to the Urban Outfitters team! We are currently seeking a highly motivated and customer-oriented individual to join our dynamic Help Desk team as a Help Desk Administrator. As a Help Desk Administrator, you will play a crucial role in providing technical support and excellent customer service to our employees. We are looking for someone with strong communication skills, a keen attention to detail, and a passion for problem-solving. If you thrive in a fast-paced environment and have a strong technical background, we want to hear from you!
- Provide technical support: The Help Desk Administrator will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and resolving technical problems in a timely and efficient manner.
- Ensure excellent customer service: The Help Desk Administrator will be the first point of contact for employees seeking technical assistance. They will be responsible for delivering high-quality customer service and ensuring a positive experience for all employees.
- Maintain Help Desk system: The Help Desk Administrator will be responsible for maintaining the Help Desk system, including updating software, creating user accounts, and managing access permissions.
- Troubleshoot issues: The Help Desk Administrator will be responsible for identifying, researching, and resolving technical problems reported by employees. This may involve working with other teams or vendors to find solutions.
- Document and track issues: The Help Desk Administrator will be responsible for documenting all reported issues and resolutions in a ticketing system, as well as tracking and reporting on trends and recurring issues.
- Train employees: The Help Desk Administrator will be responsible for providing training and guidance to employees on how to use technology effectively and troubleshoot common issues.
- Monitor system performance: The Help Desk Administrator will be responsible for monitoring system performance and identifying potential issues before they impact employees.
- Stay updated on technology: The Help Desk Administrator will be responsible for staying updated on the latest technology trends and advancements to ensure they have the necessary knowledge and skills to support employees.
- Collaborate with other teams: The Help Desk Administrator will work closely with other teams, such as IT and software development, to address complex technical issues and improve overall system performance.
- Adhere to company policies: The Help Desk Administrator will be expected to adhere to company policies and procedures, including maintaining confidentiality and following security protocols.
Strong Technical Skills: A Help Desk Administrator At Urban Outfitters Should Possess A Deep Understanding Of Computer Systems, Software, And Hardware. They Should Be Able To Troubleshoot And Resolve Complex Technical Issues Efficiently And Effectively.
Excellent Communication Skills: As A Help Desk Administrator, It Is Essential To Have Exceptional Communication Skills To Interact With Customers And Other Departments Within The Organization. They Should Be Able To Explain Technical Concepts In Simple Terms And Provide Clear Instructions To Users.
Customer Service-Oriented: Urban Outfitters Values Exceptional Customer Service, And The Help Desk Administrator Should Be Able To Provide Prompt And Friendly Support To Users. They Should Be Patient, Empathetic, And Have The Ability To Remain Calm Under Pressure.
Problem-Solving Abilities: Help Desk Administrators Often Encounter A Variety Of Technical Issues, And It Is Crucial To Have Strong Problem-Solving Skills To Identify The Root Cause And Find A Solution. They Should Be Able To Think Critically And Creatively To Resolve Issues Quickly.
Team Player: The Help Desk Administrator Will Work Closely With Other It Professionals And Departments Within The Organization. They Should Have The Ability To Collaborate And Work Well Within A Team Environment, As Well As Independently When Necessary. They Should Also Be Willing To Learn And Share Knowledge With Others.
Troubleshooting
Communication
Time Management
Technical Support
Multitasking
Attention to detail
customer service
Active listening
Collaboration
Problem-Solving
Adaptability
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Multitasking
Time management
Creative Thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Help Desk Administrator in Philadelphia, PA, USA is $40,000 - $60,000 per year. This range can vary depending on the specific job duties, experience, and qualifications of the individual. Additionally, factors such as the size and industry of the company may also impact the salary range.
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Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
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