Omni Service Specialist
Welcome to Urban Outfitters, where creativity, individuality, and self-expression are at the heart of everything we do. As an Omni Service Specialist, you will play a pivotal role in providing exceptional customer service and ensuring a seamless shopping experience for our customers across all channels. We are looking for a dynamic and customer-focused individual with a strong understanding of retail operations and a passion for delivering top-notch service. If you thrive in a fast-paced and ever-evolving environment and have a keen eye for detail, we would love to have you join our team.
- Provide exceptional customer service to all Urban Outfitters customers across all channels, including in-store, online, and via phone or email.
- Ensure a seamless shopping experience for customers by being knowledgeable about all products and services offered by Urban Outfitters.
- Assist customers with inquiries, concerns, and complaints, striving to resolve issues in a timely and satisfactory manner.
- Maintain a positive and welcoming attitude towards all customers, creating a friendly and inclusive atmosphere in the store.
- Stay up-to-date with current fashion trends and product knowledge to effectively assist customers with their shopping needs.
- Act as a brand ambassador for Urban Outfitters, embodying the company's values of creativity, individuality, and self-expression.
- Collaborate with team members to maintain a clean, organized, and visually appealing store environment.
- Process customer transactions accurately and efficiently, including cash handling and credit card transactions.
- Utilize various technology platforms, such as POS systems and customer service software, to provide a seamless shopping experience for customers.
- Continuously strive to improve customer service processes and procedures to enhance the overall shopping experience.
- Communicate effectively with other team members and management to ensure a cohesive and efficient work environment.
- Maintain a strong understanding of Urban Outfitters' policies and procedures, as well as any promotions or special events.
- Proactively identify and address any potential issues or challenges that may arise during the course of the workday.
- Adhere to all safety and security protocols to ensure the safety of customers and team members.
- Attend training sessions and meetings to stay informed about new products, services, and company policies.
Excellent Customer Service Skills: Omni Service Specialists At Urban Outfitters Must Possess Strong Communication And Interpersonal Skills To Provide Exceptional Service To Customers Both In-Store And Online.
Proficiency With Technology: This Role Requires A High Level Of Comfort And Proficiency With Technology, As Omni Service Specialists Will Be Responsible For Navigating Multiple Computer Systems And Platforms To Assist Customers And Process Orders.
Attention To Detail: As The First Point Of Contact For Customers, Omni Service Specialists Must Have A Keen Eye For Detail To Ensure Accurate Order Processing And Provide Accurate Information To Customers.
Adaptability And Flexibility: The Ability To Adapt To Changing Situations And Handle Multiple Tasks Simultaneously Is Crucial For Success In This Role, As Omni Service Specialists May Be Required To Switch Between In-Store And Online Customer Service, Handle Returns And Exchanges, And Assist With Inventory Management.
Team Player: Urban Outfitters Values Collaboration And Teamwork, So Omni Service Specialists Must Be Able To Work Well With Others And Support Their Team Members To Ensure A Positive And Efficient Customer Experience.
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
customer service
Visual merchandising
Problem-Solving
Adaptability
brand awareness
Sales Techniques
Communication
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni Service Specialist in San Diego, CA, USA is $29,000 - $48,000 per year. However, this can vary depending on the specific company, location, and individual experience and skills. Some companies may offer higher salaries or additional benefits such as bonuses, commission, or healthcare benefits. It is always best to research specific job listings and company information for a more accurate salary range.
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Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
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