Omni Service Specialist
Are you a customer service superstar with a passion for fashion? Look no further! Urban Outfitters is seeking a motivated and enthusiastic Omni Service Specialist to join our team. As an Omni Service Specialist, you will play a crucial role in providing exceptional customer service and ensuring a seamless shopping experience for our customers. If you have a knack for problem-solving, excellent communication skills, and a keen eye for detail, we want to hear from you! Join us in our mission to inspire and empower our customers through unique and on-trend fashion.
- Provide exceptional customer service to all Urban Outfitters customers.
- Ensure a seamless shopping experience for customers across all channels, including in-store, online, and over the phone.
- Assist customers with product inquiries, orders, and returns.
- Troubleshoot and resolve any customer issues or concerns in a timely and professional manner.
- Maintain a thorough understanding of Urban Outfitters' products, services, and policies.
- Keep up-to-date on current fashion trends and product knowledge to better assist customers.
- Collaborate with other team members to ensure efficient and effective customer service.
- Consistently meet and exceed sales targets and customer satisfaction goals.
- Maintain a positive and friendly attitude when interacting with customers and team members.
- Ensure the store is clean, organized, and visually appealing at all times.
- Act as a brand ambassador for Urban Outfitters by embodying the company's values and mission.
- Continuously seek out new ways to improve the customer experience and provide feedback to management.
- Adhere to all company policies and procedures to ensure a safe and secure work environment.
- Attend and participate in all required training and development opportunities.
- Maintain confidentiality and handle sensitive customer information with care.
Strong Customer Service Skills: The Omni Service Specialist Must Possess Excellent Communication And Interpersonal Skills To Effectively Assist Customers And Resolve Any Issues They May Have.
Proficient In Technology: This Role Requires A Strong Understanding Of Technology, Particularly In The Areas Of E-Commerce And Order Fulfillment. The Ideal Candidate Should Be Comfortable Navigating Various Software And Systems.
Attention To Detail: The Omni Service Specialist Must Be Detail-Oriented To Ensure Accuracy In Processing Orders And Managing Inventory. They Must Also Have Strong Organizational Skills To Keep Track Of Multiple Tasks And Orders.
Ability To Work In A Fast-Paced Environment: Urban Outfitters Is A Fast-Paced And Dynamic Environment, And The Omni Service Specialist Must Be Able To Thrive In This Type Of Setting. They Must Be Able To Work Efficiently And Adjust To Changing Priorities And Tasks As Needed.
Team Player: The Omni Service Specialist Will Work Closely With Other Team Members, Including Customer Service Representatives, Warehouse Staff, And Store Associates. The Ability To Collaborate And Work Well With Others Is Crucial For Success In This Role.
Inventory Management
Communication
Time Management
Product knowledge
customer service
Cash Handling
Sales Support
Visual merchandising
Teamwork
Problem-Solving
retail operations
Trend
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni Service Specialist in New York, NY, USA is $40,000 to $65,000 per year. However, this can vary depending on factors such as the specific company, the individual's experience and qualifications, and the cost of living in the area.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started