Omni Service Specialist
Welcome to Urban Outfitters, where creativity, individuality, and innovation are at the heart of everything we do. As an Omni Service Specialist, you will play a crucial role in providing exceptional customer service to our diverse and fashion-forward customers. We are looking for individuals who are passionate about our brand and who are committed to delivering an unforgettable shopping experience. If you are a self-motivated, results-driven, and customer-focused individual, we want you to join our team.
- Greet and welcome customers to Urban Outfitters with a positive and friendly attitude.
- Provide exceptional customer service by assisting customers with their inquiries, purchases, and returns.
- Maintain a thorough knowledge of the company's products, promotions, and policies in order to effectively assist customers.
- Proactively engage with customers to understand their needs and preferences, and recommend products accordingly.
- Process customer transactions accurately and efficiently using the company's point-of-sale system.
- Resolve any customer complaints or issues in a timely and professional manner.
- Maintain a clean and organized store environment to ensure a pleasant shopping experience for customers.
- Collaborate with team members to ensure a seamless and efficient customer experience across all channels (in-store, online, and mobile).
- Continuously strive to meet and exceed sales targets and customer satisfaction goals.
- Stay up-to-date with industry trends and fashion to provide customers with relevant and current information.
- Uphold the company's values and brand image by embodying creativity, individuality, and innovation in all interactions with customers.
- Take initiative to suggest process improvements and contribute to a positive and productive work environment.
- Attend training sessions and team meetings to stay informed about new products, policies, and procedures.
- Adhere to all company policies, procedures, and guidelines to maintain a safe and secure working environment.
- Represent Urban Outfitters in a professional and positive manner at all times.
Customer Service Experience: A Successful Omni Service Specialist At Urban Outfitters Should Have Prior Experience In A Customer-Facing Role, Preferably In A Retail Environment. This Experience Should Demonstrate Strong Communication And Problem-Solving Skills, As Well As An Ability To Handle Difficult Or Challenging Situations With Grace And Professionalism.
Knowledge Of Urban Outfitters Brand And Products: As A Representative Of The Urban Outfitters Brand, A Omni Service Specialist Should Have A Deep Understanding Of The Company's Values, Mission, And Product Offerings. This Includes Being Knowledgeable About Current Fashion Trends And Popular Items, As Well As The Company's Sustainability Efforts And Commitment To Diversity And Inclusivity.
Technical Skills: The Role Of An Omni Service Specialist Involves Working With Various Digital And Technical Platforms, Such As The Company's Online Ordering System And Customer Service Software. Therefore, Applicants Should Have A Strong Proficiency In These Types Of Tools And Be Comfortable Troubleshooting Technical Issues.
Team Player Mentality: Urban Outfitters Values A Collaborative And Supportive Work Environment, And The Omni Service Specialist Should Embody This Mentality. This Includes Being A Team Player, Willing To Help Out In Other Areas When Needed, And Working Well With Others To Achieve Team Goals And Provide Exceptional Customer Service.
Flexibility And Adaptability: The Retail Industry Is Constantly Evolving, And The Role Of An Omni Service Specialist Requires Individuals Who Can Adapt To Change And Remain Flexible In Their Approach. This Can Include Adjusting To New Policies, Procedures, Or Technology, As Well As Being Able To Multitask And Handle A High Volume Of Customer Inquiries Or Orders.
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
customer service
Retail Sales
Visual merchandising
Teamwork
Problem-Solving
Trend Forecasting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni Service Specialist in Burbank, CA, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry.
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Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
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