Verizon

Central Office Technician

Verizon
Emporia, VA 23847, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Verizon, where our mission is to connect people, businesses, and communities with powerful technology solutions. As a Central Office Technician, you will play a crucial role in ensuring our customers have reliable and high-speed connections. Your technical expertise and attention to detail will be integral in maintaining and optimizing our central office equipment. If you are a motivated and skilled technician with a passion for providing exceptional service, we want you to join our team. Keep reading to learn more about the qualifications and responsibilities for this position.

  1. Perform routine maintenance and troubleshooting on central office equipment to ensure optimal performance and reliability.
  2. Install, configure, and test new equipment to expand or upgrade our network capabilities.
  3. Monitor network usage and performance metrics to identify and address potential issues.
  4. Collaborate with other technicians and teams to resolve complex technical problems.
  5. Maintain accurate records of all equipment maintenance and repairs.
  6. Adhere to company and industry safety standards while working with electrical and telecommunications equipment.
  7. Stay updated on industry advancements and technology trends to provide innovative solutions for our customers.
  8. Communicate effectively with customers and team members to provide timely updates and resolutions for technical issues.
  9. Identify opportunities for process improvements and suggest solutions to enhance overall efficiency and performance.
  10. Participate in on-call rotation to provide 24/7 support for network outages or emergencies.
  11. Comply with company policies and procedures, including but not limited to, security protocols and equipment usage guidelines.
  12. Provide excellent customer service by responding promptly to inquiries and addressing customer concerns in a professional and courteous manner.
  13. Train and mentor new technicians to ensure a high level of technical expertise and knowledge within the team.
  14. Take ownership of assigned tasks and projects, ensuring completion within designated timelines.
  15. Continuously monitor and maintain inventory levels of equipment and supplies necessary for central office operations.
Where is this job?
This job is located at Emporia, VA 23847, USA
Job Qualifications

  • Knowledge Of Telecommunications Systems: A Central Office Technician At Verizon Must Possess A Thorough Understanding Of Telecommunications Systems, Including Equipment And Technologies Such As Switches, Routers, And Fiber Optic Cables.

  • Troubleshooting Skills: As A Central Office Technician, One Must Be Able To Quickly Identify And Resolve Issues With Network Connectivity, Equipment Malfunctions, And Other Technical Problems Using Various Diagnostic Tools And Software.

  • Attention To Detail: Working In A Central Office Requires A High Level Of Attention To Detail To Ensure That All Equipment And Connections Are Properly Installed And Functioning Correctly. Any Mistakes Can Lead To Service Disruptions For Customers, Making This A Crucial Qualification For The Job.

  • Physical Dexterity: The Role Of A Central Office Technician Involves Working With Various Types Of Equipment, Including Wiring, Switches, And Other Hardware. This Requires Good Hand-Eye Coordination And Physical Dexterity To Install, Repair, And Maintain Equipment In Tight And Sometimes Elevated Spaces.

  • Communication Skills: As A Central Office Technician, One Must Communicate Effectively With Team Members, Customers, And Other Departments Within The Company. This Includes Providing Clear And Concise Updates On The Status Of Repairs, As Well As Explaining Technical Information To Non-Technical Individuals.

Required Skills

  • Project Management

  • Data Analysis

  • Telecommunications

  • Technical Support

  • customer service

  • Routing

  • equipment maintenance

  • Network troubleshooting

  • Problem-Solving

  • Cable Management

  • Wireless Technology

  • Fiber Optic Installation

Soft Skills

  • Communication

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Central Office Technician in Emporia, VA 23847, USA is $45,000-$55,000 per year. However, this may vary depending on the specific company, job responsibilities, and level of experience.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 2nd, 2025
Apply BeforeMay 22nd, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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