Manager Customer Experience Communications Strategist

Welcome to Verizon, where we strive to provide our customers with the best experience possible. As the Manager Customer Experience Communications Strategist, you will play a vital role in ensuring our customers have a seamless and positive journey with our company. We are looking for a highly skilled and passionate individual to lead our customer experience communications strategy. If you are a strategic thinker, have excellent communication skills, and are customer-focused, we want to hear from you! Join our team and be a part of shaping the future of customer experience at Verizon.

1. Develop and implement a comprehensive customer experience communications strategy that aligns with Verizon's brand and business goals.
2. Collaborate with cross-functional teams to identify and analyze customer pain points, feedback, and trends to inform communication strategies.
3. Create and maintain a consistent and customer-centric tone and messaging across all communication channels including but not limited to social media, email, website, and in-store.
4. Lead and manage a team of communication specialists to deliver high-quality and timely communication materials to support customer experience initiatives.
5. Work with internal stakeholders to ensure all customer-facing materials and communications are accurate, up-to-date, and aligned with overall company messaging.
6. Monitor and measure the effectiveness of communication strategies and make recommendations for improvements based on data and customer feedback.
7. Stay up-to-date with industry trends, best practices, and emerging technologies to continuously enhance and innovate Verizon's customer experience communication strategy.
8. Act as a liaison between the customer experience team and other departments to ensure seamless communication and collaboration.
9. Develop and maintain relationships with external partners and vendors to support customer experience communications initiatives.
10. Serve as a subject matter expert on customer experience communications and provide guidance and support to other teams within the company.

According to JobzMall, the average salary range for a Manager Customer Experience Communications Strategist in Ashburn, VA, USA is $90,000 - $110,000 per year. This can vary depending on factors such as the specific company, the candidate's experience and qualifications, and the current job market. However, this is a fairly competitive salary range for this type of role in the Ashburn area.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.