Retention Senior Manager

Welcome to Verizon, a leading telecommunications company dedicated to providing top-tier services to our customers. We are currently seeking a highly motivated and experienced Retention Senior Manager to join our team. As a Retention Senior Manager, you will play a crucial role in ensuring customer satisfaction and loyalty by creating and implementing strategies to retain our existing customer base. We are looking for a candidate who is passionate about customer retention and has a proven track record in developing successful retention initiatives. The ideal candidate is a strategic thinker with excellent communication and leadership skills, who can effectively collaborate with cross-functional teams to drive results. A strong understanding of the telecom industry and experience in managing a team are also essential for this role. If you are ready to take on this exciting challenge and contribute to our mission of keeping our customers connected, we want to hear from you. Apply now and join our dynamic team at Verizon.

1. Develop and implement customer retention strategies to ensure maximum customer satisfaction and loyalty.
2. Create and manage retention programs and initiatives to reduce customer churn rates and increase customer lifetime value.
3. Monitor and analyze customer data to identify trends and opportunities for improving retention efforts.
4. Collaborate with cross-functional teams, including sales, marketing, and customer service, to align retention strategies with overall business goals.
5. Lead and manage a team of retention specialists to execute retention programs and drive results.
6. Conduct regular performance evaluations and provide feedback and coaching to team members to ensure continuous improvement.
7. Keep up-to-date with industry trends and best practices in customer retention to continuously enhance our retention strategies.
8. Communicate retention goals and performance metrics to senior management and provide regular updates on progress and areas for improvement.
9. Identify and address any customer concerns or issues that may impact retention rates.
10. Continuously monitor competitor activities and market trends to ensure our retention strategies remain competitive.
11. Collaborate with product development teams to provide customer insights and feedback for new or existing products and services.
12. Develop and manage retention budgets and allocate resources effectively to achieve retention goals.
13. Communicate and promote a customer-centric mindset within the organization to ensure customer retention remains a top priority.
14. Participate in hiring and training processes for retention team members to maintain a high-performing team.
15. Act as a brand ambassador for Verizon and represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Retention Senior Manager in Basking Ridge, Bernards, NJ, USA is $95,000 to $120,000 per year. This may vary depending on the specific company, experience, and qualifications of the individual.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.