Senior Account Manager

Welcome to Verizon, where we believe in the power of connection and communication. We are currently seeking a talented Senior Account Manager to join our team and help us deliver exceptional service to our clients. As a Senior Account Manager, you will be responsible for building and maintaining relationships with our key accounts and ensuring their satisfaction with our products and services. We are looking for a driven individual with strong interpersonal and leadership skills, as well as a deep understanding of the telecommunications industry. If you are passionate about providing top-notch customer service and have a proven track record in account management, we would love to hear from you.

1. Develop and nurture relationships with key accounts to ensure their satisfaction with Verizon's products and services.
2. Serve as the main point of contact for clients, addressing their questions, concerns, and requests in a timely and professional manner.
3. Collaborate with cross-functional teams to identify and implement solutions to meet clients' needs.
4. Monitor account activity and provide regular reports and updates to management and clients.
5. Proactively identify opportunities for account growth and work to secure additional business from existing clients.
6. Stay up-to-date on industry trends and competition to provide strategic insights and recommendations for client retention and growth.
7. Develop and maintain a deep understanding of Verizon's products and services to effectively communicate their value to clients.
8. Lead and mentor a team of account managers, providing guidance and support to ensure high-quality service delivery.
9. Ensure all client activities and interactions are accurately documented and tracked in Verizon's systems.
10. Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
11. Represent Verizon in a professional and positive manner at client meetings, events, and conferences.
12. Continuously strive to enhance the overall client experience and exceed customer satisfaction goals.
13. Adhere to company policies and procedures, as well as industry regulations and compliance standards.
14. Assist with the development and implementation of account management strategies and processes.
15. Maintain a high level of integrity and confidentiality in handling sensitive client information.

According to JobzMall, the average salary range for a Senior Account Manager in Memphis, TN, USA is $75,000 - $110,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Additionally, bonuses, commissions, and other benefits may also be included in the overall compensation package.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.