Senior Experience Specialist - SafeLink and GDP

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and ever-changing environment? Verizon is seeking a Senior Experience Specialist to join our SafeLink and GDP team. In this role, you will have the opportunity to make a significant impact by ensuring our customers have a positive and seamless experience with our SafeLink and GDP products. As a Senior Experience Specialist, you will play a crucial role in driving customer satisfaction and retention. We are looking for a driven and customer-focused individual with strong communication and problem-solving skills. If this sounds like you, we want to hear from you!

1. Provide exceptional customer service by addressing inquiries and issues related to SafeLink and GDP products in a timely and professional manner.
2. Proactively identify and resolve customer concerns to ensure a positive experience.
3. Act as a subject matter expert on SafeLink and GDP products, staying up-to-date on new features and updates.
4. Collaborate with cross-functional teams to continuously improve the customer experience and drive customer satisfaction and retention.
5. Monitor customer feedback and utilize data to identify areas for improvement and develop strategies to address them.
6. Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
7. Train and mentor junior experience specialists to ensure they are equipped to handle customer inquiries and issues effectively.
8. Act as a liaison between customers and internal teams to escalate and resolve complex issues.
9. Conduct regular audits and analysis to identify trends and make recommendations for process improvements.
10. Continuously seek ways to enhance the customer experience and provide feedback to relevant teams for product and service improvements.
11. Maintain accurate and detailed records of customer interactions and resolutions.
12. Keep up-to-date with industry trends and best practices to ensure the highest level of service is provided to customers.
13. Adhere to all company policies and procedures, including privacy and security protocols, to protect customer data and maintain confidentiality.
14. Handle escalated or high-priority customer issues with a sense of urgency and empathy.
15. Act as a brand ambassador by representing Verizon and its values in all customer interactions.

According to JobzMall, the average salary range for a Senior Experience Specialist - SafeLink and GDP in Bernards, NJ, USA is between $65,000 to $85,000 per year. This may vary depending on the specific job responsibilities, level of experience, and company hiring standards.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.