Verizon

Senior Experience Specialist - SafeLink and GDP

Verizon
New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to the world of limitless possibilities! At Verizon, we pride ourselves on providing exceptional customer experiences and cutting-edge technology. As the Senior Experience Specialist for SafeLink and GDP, you will play a crucial role in shaping the overall customer experience for our SafeLink and GDP products. Your expertise in customer service, attention to detail, and passion for driving results will drive the success of our team. Join us in this exciting opportunity to make a real impact and help us deliver the best experience for our customers.

  1. Develop and implement strategies to enhance the overall customer experience for SafeLink and GDP products.
  2. Act as the subject matter expert for SafeLink and GDP products, providing guidance and support to both internal and external stakeholders.
  3. Collaborate with cross-functional teams to identify and address customer pain points and improve the overall customer journey.
  4. Monitor customer feedback and analyze data to identify areas for improvement and develop action plans to address them.
  5. Work closely with product teams to ensure customer needs and expectations are met in the development and launch of new products and features.
  6. Train and mentor team members to deliver exceptional customer service and uphold the Verizon brand.
  7. Monitor and maintain service level agreements to ensure timely and effective resolution of customer inquiries and issues.
  8. Conduct regular audits to ensure compliance with company policies and procedures.
  9. Act as a liaison between the customer service team and other departments to communicate customer needs and feedback.
  10. Continuously seek opportunities to innovate and improve the customer experience, staying up-to-date on industry trends and best practices.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Extensive Knowledge Of Safelink And Gdp Programs: A Senior Experience Specialist Should Have A Thorough Understanding Of Safelink And Gdp Programs, Including Eligibility Requirements, Enrollment Processes, And Customer Benefits. This Knowledge Will Enable Them To Effectively Assist Customers And Troubleshoot Any Issues That Arise.

  • Strong Customer Service Skills: As A Senior Experience Specialist, One Must Have Exceptional Customer Service Skills To Provide A Positive And Helpful Experience For Safelink And Gdp Customers. This Includes Effective Communication, Problem-Solving Abilities, And Empathy Towards Customer Needs.

  • Experience In Telecommunications Industry: Having Previous Experience In The Telecommunications Industry, Specifically In Customer Service Or Sales Roles, Would Be An Advantage For A Senior Experience Specialist. It Would Allow Them To Quickly Adapt To Verizon's Policies And Procedures And Have A Better Understanding Of The Industry's Trends And Challenges.

  • Proven Leadership Abilities: As A Senior Experience Specialist, One Must Be Able To Lead And Manage A Team Of Experience Specialists. This Requires Strong Leadership Skills, Such As Effective Communication, Delegation, And Conflict Resolution, To Ensure The Team's Success In Meeting Customer Satisfaction Goals.

  • Technical Proficiency: A Senior Experience Specialist Should Have A Strong Technical Aptitude To Navigate Various Systems And Applications Used For Customer Enrollment And Troubleshooting Purposes. They Should Also Have A Working Knowledge Of Mobile Devices And Be Able To Troubleshoot Basic Technical Issues To Assist Customers.

Required Skills

  • Data Analysis

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Leadership

  • customer service

  • Teamwork

  • Problem-Solving

  • Technical Proficiency

  • Conflict

  • Training And Coaching

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Experience Specialist - SafeLink and GDP in New York, NY, USA is $63,000 - $105,000 per year. This may vary depending on the specific company, experience level, and other factors.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 26th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

Frequently asked questions
More Jobs From Verizon

View All Verizon jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started