Technical Support Representative

Are you a problem-solver with a passion for technology? We’re looking for a Tech Support Representative to join our team at Verizon and provide exceptional customer service. The ideal candidate will be patient, organized, and have an in-depth knowledge of the company’s products and services. If you’re tech-savvy and enjoy helping others, this could be the perfect job for you.The Technical Support Representative must have a strong technical background to be able to troubleshoot and solve customer issues in a timely manner. An understanding of wireless products and services, customer service principles, and experience with customer service tools are essential. You will also need to be able to stay organized and multitask in a fast-paced environment.If you are a problem solver who loves working with customers and technology, we invite you to apply for this position at Verizon!

Responsibilities:

1. Provide excellent customer service and tech support to clients.
2. Troubleshoot and resolve customer issues in a timely manner.
3. Demonstrate an in-depth understanding of Verizon’s products and services.
4. Stay organized and multitask in a fast-paced environment.
5. Utilize customer service tools as needed.
6. Maintain up-to-date knowledge on the latest wireless products and services.
7. Handle all customer inquiries and complaints in a professional manner.
8. Keep accurate records of customer interactions.
9. Follow established company procedures and guidelines.
10. Utilize problem-solving skills to identify solutions and resolve customer issues.

According to JobzMall, the average salary range for a Technical Support Representative in East Hanover, NJ, USA is between $41,834 and $58,805 per year. This range is based on the salaries of Technical Support Representatives in the area that have been reported by employers.

The exact salary for a Technical Support Representative will depend on the company, the individual's experience and skill level, and the responsibilities associated with the job.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.