Technical Support Representative

Verizon is seeking an experienced and customer-focused Technical Support Representative to join our team. This role is critical to the success of our business, and we are committed to building a high-performing team to ensure the best experience for our customers. We are looking for someone who has strong technical troubleshooting skills, a commitment to customer service, and an eagerness to learn and develop new skills. If you are looking for a challenging and rewarding career opportunity, then this could be the perfect job for you. Required Qualifications: • At least 1 year of experience in technical support • Excellent customer service skills • Knowledge of Microsoft Office Suite and other software applications • Ability to prioritize tasks and multitask • Strong written and verbal communication skills • Ability to remain professional and courteous in stressful situations • Positive attitude and enthusiasm for helping customers

Responsibilities:

1. Provide excellent customer service to clients with technical inquiries and issues.
2. Troubleshoot and resolve customer technical issues in a timely manner using the appropriate tools and resources.
3. Investigate and diagnose customer issues, and provide appropriate solutions.
4. Record detailed customer reports and interactions in the company's database system.
5. Demonstrate sensitivity to customer needs and requirements.
6. Maintain a high level of customer satisfaction by exceeding customer expectations.
7. Remain knowledgeable of all current products, services, and procedures.
8. Utilize Microsoft Office Suite and other software applications to complete tasks.
9. Prioritize tasks and multitask effectively.
10. Evaluate customer feedback and develop plans for improvement.

According to JobzMall, the average salary range for a Technical Support Representative in Hammond, LA, USA is $33,000 to $43,000. This salary range is based on the median salary for the job, as well as the experience level of the position.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.