Technical Support Representative

We are looking for a motivated and customer-focused Technical Support Representative to join the team at Verizon. In this role, you will provide excellent customer service and technical support to customers from all over the country. If you’re passionate about technology, have a great eye for detail, and thrive in a customer service role, we want to hear from you.To be successful in this position, you must have excellent problem-solving skills, the ability to communicate with customers in a friendly and professional manner, and a passion for customer service. You should also be knowledgeable in basic network troubleshooting and have experience with PC and mobile devices. A self-motivated attitude and the ability to work independently are essential for this role. If you’re ready to take the next step in your career, we would love to hear from you.

Responsibilities:

1. Provide excellent customer service and technical support to customers from all over the country.
2. Develop problem-solving skills in order to effectively address customer inquiries.
3. Communicate with customers in a friendly and professional manner.
4. Troubleshoot and address basic network issues.
5. Assist customers with PC and mobile device problems.
6. Stay current with technical knowledge in order to provide effective support.
7. Work independently and exercise self-motivation to meet customer service goals.
8. Maintain customer service records and update customer profiles.
9. Adhere to customer service policies and procedures.
10. Remain up to date with applicable customer service and technical support regulations.

According to JobzMall, the average salary range for a Technical Support Representative in San Jose, CA, USA is $51,000-$61,000 per year. The salary range may vary depending on the level of experience, skills, and other factors.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.