Tier 3 NOC Engineer

Welcome to Verizon, where innovation meets reliability. We are currently seeking a highly skilled Tier 3 NOC Engineer to join our dynamic team. As a Tier 3 NOC Engineer, you will play a crucial role in maintaining our network infrastructure and providing top-notch technical support to our customers. This position requires a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are a motivated individual with a desire to constantly learn and improve, we want you on our team. Join us and be a part of shaping the future of communication technology.

1. Monitor and maintain network infrastructure to ensure maximum uptime and reliability.
2. Respond to and troubleshoot complex technical issues escalated from Tier 1 and Tier 2 support teams.
3. Collaborate with cross-functional teams to identify and resolve network outages and performance issues.
4. Utilize various network monitoring tools to proactively identify and resolve potential network issues.
5. Analyze and report on network performance, identifying areas for improvement and implementing solutions.
6. Stay up-to-date with industry trends and advancements in technology to continuously improve network operations.
7. Provide exceptional customer service by effectively communicating technical solutions to non-technical stakeholders.
8. Develop and maintain standard operating procedures and documentation for network operations.
9. Participate in on-call rotation to provide 24/7 support for critical network issues.
10. Mentor and train Tier 1 and Tier 2 support teams to enhance technical skills and knowledge.
11. Collaborate with vendors and third-party providers to ensure timely and effective resolution of technical issues.
12. Continuously seek opportunities to improve processes and streamline network operations.
13. Adhere to strict security protocols and procedures to maintain the integrity of the network.
14. Keep accurate records of network activities, including incidents and resolutions.
15. Participate in regular team meetings and provide input on network strategy and improvement initiatives.

According to JobzMall, the average salary range for a Tier 3 NOC Engineer in Cary, NC, USA is between $72,500 and $104,000 per year. This range can vary depending on the individual's level of experience, education, and specific job responsibilities.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.