Customer Service Representative

• Promptly responds to customer phone calls and inquiries. Provides information to participants about various features of specific plans. Mails literature as requested.
• Escalates more complex questions and records and verifies transactions requested by participant and either processes requests or forwards to appropriate parties
• May produce and run reports on number of incoming calls, referrals, and contacts.
• Participates in new product and services implementation.
• Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies.
• May provide enrollment services over the phone and enter membership information to appropriate database.

According to JobzMall, the average salary range for a Customer Service Representative in ING, 20 S Washington Ave, Minneapolis, MN 55401, USA is $31,620 to $47,121.

Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.