Patient Access Representative I, Evenings

Welcome to Wentworth-Douglass Hospital, where our mission is to provide compassionate, high-quality healthcare to our community. We are currently seeking a Patient Access Representative I to join our team on the evening shift. In this role, you will be the first point of contact for our patients, ensuring they receive efficient and friendly service during their registration process. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. If you are looking for a rewarding career in the healthcare industry, we invite you to apply for this position. Qualifications:- High school diploma or equivalent- Previous customer service experience, preferably in a healthcare setting- Proficiency in basic computer skills and data entry- Ability to multitask and work efficiently in a fast-paced environment- Strong interpersonal skills and the ability to work well in a team- Bilingual in English and Spanish is a plus At Wentworth-Douglass Hospital, we value diversity and strive to create an inclusive and welcoming environment for all employees. We offer competitive benefits and opportunities for professional growth and development. Join our team and make a difference in the lives of our patients every day.

1. Serve as the first point of contact for patients, providing efficient and friendly service during the registration process.
2. Greet patients and visitors in a professional and welcoming manner.
3. Verify patient information, including personal and insurance details, to ensure accurate and timely registration.
4. Collect patient payments, including copays and deductibles, and provide receipts as needed.
5. Utilize computer systems and data entry skills to accurately input patient information and update records as necessary.
6. Communicate effectively with patients, families, and team members to provide excellent customer service and address any concerns or questions.
7. Maintain a clean and organized work area, ensuring all necessary supplies are stocked and readily available.
8. Adhere to hospital policies and procedures, as well as HIPAA regulations, to ensure patient confidentiality and privacy.
9. Collaborate with other departments, such as billing and medical records, to ensure a smooth registration process for patients.
10. Attend and actively participate in training sessions and meetings to stay up-to-date on hospital policies and procedures.
11. Assist in resolving patient complaints or issues, escalating to a supervisor when necessary.
12. Maintain a positive and professional attitude, fostering a welcoming and inclusive environment for all patients and colleagues.
13. Uphold the hospital's mission and values of providing compassionate, high-quality healthcare to the community.
14. Meet and exceed performance goals, including accuracy and productivity metrics, to ensure efficient and effective patient registration.
15. Continuously seek opportunities for professional growth and development, taking advantage of training and development programs offered by the hospital.

According to JobzMall, the average salary range for a Patient Access Representative I, Evenings in Boston, MA, USA is $33,000 - $40,000 per year. However, this can vary depending on the specific healthcare organization and the individual's level of experience and education. Some factors that may affect salary include the size and type of facility, geographic location, and any additional certifications or specialized skills the individual may have.

Wentworth-Douglass Hospital is the Seacoast's leading not-for-profit medical center with comprehensive services including walk-in care & physician practices. Hospital includes 178-bed Magnet® Recognized hospital, several urgent care and walk-in care facilities, multiple testing centers, 36 Wentworth Health Partners primary care and specialty care provider practices, The Works Health and Fitness Center and the Wentworth-Douglass Foundation.