Operations Support Desk
Welcome to Wyndham Hotel Group, a leading global hospitality company with a portfolio of over 9,000 hotels across 20 brands. We are seeking a highly-motivated individual to join our Operations Support Desk team. This role will provide essential support to our hotels and ensure the smooth operation of our properties. As a member of our team, you will have the opportunity to make a positive impact on our guests' experiences and the success of our hotels. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. If you are a problem-solver and thrive in a fast-paced environment, we want to hear from you!
- Provide exceptional customer service to guests and hotel staff.
- Assist hotels with operational issues and concerns in a timely and efficient manner.
- Respond to inquiries and requests from hotels via phone, email, and other communication channels.
- Troubleshoot and resolve issues related to hotel operations, including but not limited to reservations, billing, and guest complaints.
- Communicate and collaborate with other departments within the company to resolve complex issues.
- Maintain accurate and detailed records of all communications and actions taken with hotels.
- Identify trends and patterns in hotel inquiries and provide recommendations for process improvements.
- Stay up-to-date with company policies, procedures, and industry standards to ensure accurate and consistent support to hotels.
- Proactively identify potential issues and escalate to appropriate departments to prevent service disruptions.
- Foster a positive and professional relationship with hotels and act as a brand ambassador for Wyndham Hotel Group.
Strong Customer Service Skills: The Operations Support Desk Job At Wyndham Hotel Group Requires Frequent Interaction With Hotel Staff And Guests. Therefore, Candidates Should Possess Excellent Customer Service Skills To Handle Inquiries And Resolve Issues Efficiently And Professionally.
Experience In The Hospitality Industry: A Solid Understanding Of The Hospitality Industry And Its Operations Is Essential For This Role. Candidates With Previous Experience In Hotel Operations, Front Desk, Or Reservations Will Be Better Equipped To Handle The Demands Of The Job.
Multitasking And Problem-Solving Abilities: The Operations Support Desk Is A Fast-Paced Environment Where The Ability To Multitask And Think On Your Feet Is Crucial. Candidates Should Have Excellent Problem-Solving Skills And The Ability To Prioritize Tasks To Ensure Smooth Operations.
Strong Communication Skills: This Role Involves Communication With Various Departments And Individuals, Both Internally And Externally. Therefore, Strong Verbal And Written Communication Skills Are A Must-Have For Effective Communication And Teamwork.
Attention To Detail: The Operations Support Desk Job Requires Accuracy And Attention To Detail In Tasks Such As Data Entry And Reporting. Candidates Should Possess A Keen Eye For Detail To Ensure That All Tasks Are Completed Accurately And In A Timely Manner.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Multi-tasking
Adaptable
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Operations Support Desk in Los Angeles, CA, USA is $45,000 to $65,000 per year. This can vary based on factors such as experience, education, and specific job responsibilities within the role. Additionally, larger companies or those in high-demand industries may offer higher salaries for this position.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.
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