Operations Support Desk
Welcome to Wyndham Hotel Group, where we believe in providing exceptional experiences and creating lasting memories for our guests. As our Operations Support Desk team member, you will play a crucial role in ensuring the smooth and efficient operations of our hotels across the globe. We are seeking a highly motivated and detail-oriented individual to join our team and help us deliver unparalleled service to our guests. If you have a passion for the hospitality industry and possess strong organizational and communication skills, we invite you to apply for this exciting opportunity.
- Maintain a high level of customer service by promptly and professionally responding to all inquiries and requests from hotel staff and guests.
- Monitor and manage hotel operations through a variety of platforms, including phone, email, and computer systems.
- Collaborate with hotel staff and management to address and resolve any operational issues that may arise.
- Provide support and assistance to hotel staff in all areas of operations, including housekeeping, front desk, and maintenance.
- Coordinate with other departments within the hotel group to ensure seamless communication and operations.
- Monitor and track hotel performance metrics, reporting any concerns or areas for improvement to management.
- Maintain accurate and up-to-date records of all communication and actions taken.
- Participate in regular training and development opportunities to stay updated on hotel policies, procedures, and best practices.
- Maintain a positive and professional attitude at all times, representing the Wyndham brand and values.
- Continuously seek ways to improve processes and procedures for more efficient and effective operations.
Experience In Customer Service: A Qualified Candidate For An Operations Support Desk Job At Wyndham Hotel Group Should Have A Strong Background In Customer Service. This Includes Experience In Handling Customer Inquiries, Resolving Issues, And Providing Exceptional Service.
Knowledge Of Hotel Operations: A Thorough Understanding Of Hotel Operations, Including Front Desk Procedures, Housekeeping, And Maintenance, Is Essential For This Role. This Will Allow The Candidate To Effectively Support Hotel Staff And Troubleshoot Any Operational Challenges.
Communication Skills: Excellent Communication Skills, Both Written And Verbal, Are Crucial For An Operations Support Desk Job. The Candidate Should Be Able To Communicate Clearly And Effectively With Hotel Staff And Guests, As Well As Provide Timely Updates And Information.
Attention To Detail: Attention To Detail Is A Key Requirement For This Role, As The Candidate Will Be Responsible For Managing And Organizing Various Operational Tasks And Requests. They Should Be Able To Multitask And Prioritize Effectively To Ensure All Tasks Are Completed Accurately And On Time.
Problem-Solving Abilities: The Candidate Should Possess Strong Problem-Solving Skills And Be Able To Think Critically To Resolve Issues And Make Decisions. This Includes The Ability To Work Well Under Pressure And Find Creative Solutions To Challenges That May Arise.
Data Entry
Troubleshooting
Communication
Time Management
Technical Support
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Operations Support Desk in Tempe, AZ, USA is $35,000 to $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Additionally, location and cost of living can also impact the salary range.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.
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