Zendesk

Analyst, Deal Desk

Zendesk

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Make recommendations on Sales Contract/Billing best practices and help prepare non-standard strategic deals for management review. Draft and review special requests for non-standard business terms for reasonableness and compliance with deal policies and best practices. Engage early in deal cycles with the Sales Team to accelerate deal velocity. Ensure deals adhere to the company approval framework and associated policies. Facilitate and manage forward deal momentum as well as troubleshoot, escalate, and resolve any issues. Collaborate with impacted parties to identify acceptable options to facilitate deal closure. Processing/Auditing sales contracts and resolving Sales & Customer inquiries within your Assigned Region (Book of Business).

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • 2+ years experience in Enterprise SaaS/B2B Industry, deal desk, finance, sales operations or contracts management

  • Experience working closely with sales reps and understanding quota related pressures

  • Experience presenting recommendations to Sales and Finance leadership

  • Able to work in unstructured environments but can adapt to processes quickly.

  • Experience with SFDC Quote to Cash CPQ Tool

Required Skills
  • Effective Time Management

  • Conga

  • Building relationship skills

  • Contracts Management

  • Project managing pre-sales deals

  • G-Suite Sheets

Soft Skills
  • Prioritizing skills

  • Flexibility/Adaptability

  • Attention to detail and accuracy

  • Verbal and Written Communication

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Analyst, Deal Desk is between $44,000 and $76,000. This range is based on salaries reported by people with experience in the position, and it can vary based on factors such as location, company size, and level of experience.

Additional Information
Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 9th, 2021
Apply BeforeMay 22nd, 2025
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About Zendesk

Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.

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