Frequently Asked Questions about Zendesk Careers

Positions available at Zendesk include but are not limited to Software Engineers, UX Designers, Product Managers, Web Developers, Technical Support Representatives, Sales Representatives, Customer Success Managers, Account Executives, Data Analysts, Data Scientists, Security Engineers, System Administrators, Marketers, and Human Resources professionals.

The hiring process at Zendesk may vary depending on the role, but typically includes an initial phone screen with a recruiter, followed by an interview with a hiring manager. Depending on the position, additional interviews may be conducted with other team members, such as product managers, engineering leads, or customer success managers. After the interviews, an offer may be extended, contingent upon background and reference checks.

To apply for a job at Zendesk, visit the company's website at www.zendesk.com and click on the "Careers" tab. From there, you can search and apply for available positions by clicking on the "Jobs" link. You can also create an account to save and manage your applications.

Yes, Zendesk does offer remote work opportunities. The company has a distributed workforce with teams located around the world and offers many positions that are remote or can be done from home.

-Competitive salary and equity -Comprehensive medical, dental, and vision benefits -Employee Assistance Program -401(k) plan -Flexible Spending Account -Commuter benefits -Generous vacation/sick time -Generous parental leave -Employee recognition programs -Wellness programs and activities -Professional development and training opportunities

At Zendesk, you can expect a culture of collaboration, innovation, and inclusion. We strive to foster an environment that encourages creativity, embraces diversity, and encourages our employees to be curious and take risks. We value collaboration and teamwork, and our employees are empowered to drive the company's success. We believe in transparency and honest communication, and are committed to creating a safe and supportive environment for all our employees.

As of 2021, Zendesk has 19 office locations around the world.

At Zendesk, employees are expected to be strategic, customer-focused, and results-oriented. They are also expected to foster collaboration across departments, be innovative, and work with integrity and respect for their colleagues. Additionally, employees are expected to practice excellent communication and interpersonal skills, be organized and detail-oriented, and embrace change.

The average salary at Zendesk is estimated to be around $128,000 per year.

Zendesk offers a variety of career paths, including but not limited to: Customer Service, Sales, Technical Support, Product Management, Software Engineering, Data Science, Product Design, UX/UI Design, Business Development, and Marketing.

Yes, Zendesk offers internship and apprenticeship programs for students and recent graduates. Interns and apprentices can explore and gain experience in areas such as customer service, product development, engineering, design, and marketing. For more information, please visit the Zendesk Careers website.

The frequency of job openings at Zendesk can vary depending on the company's current hiring needs. Zendesk typically posts new job openings on their website and social media channels on a regular basis. It is recommended to regularly check the job postings on their website and follow their social media accounts for the latest job openings.

New hires at Zendesk receive comprehensive onboarding and training to ensure they are set up for success in their role. This includes an initial onsite training program, which typically involves a combination of classroom and hands-on learning, as well as ongoing development opportunities and access to mentorship programs. Additionally, Zendesk provides online resources such as webinars and tutorials to help new hires develop the skills they need to succeed in their roles.

Yes, Zendesk does offer flexible working hours for its employees. Employees can work from home, set their own hours, and work with their own schedules.

Yes, relocation assistance is available for new hires at Zendesk. The exact amount and other details may vary depending on the role and location.

Zendesk typically hires for roles in engineering, product design & development, customer experience & support, marketing, sales, finance & business operations, human resources, and legal.

No, Zendesk does not currently offer any tuition reimbursement programs.

Yes, Zendesk has a variety of employee development programs. Examples of these programs include the Zendesk University, which offers workshops, training sessions, and webinars for employees; the Zendesk Mentorship Program, which pairs employees with experienced mentors to help them develop their skills; and the Zendesk Leadership Academy, which provides personalized coaching and development opportunities for high-potential employees.

Yes, Zendesk has an employee recognition program called Zendesk Stars. It is designed to recognize employees who have gone above and beyond in their work. The program encourages peer-to-peer recognition, and rewards employees with points that can be redeemed for rewards such as gift cards and exclusive experiences.

At Zendesk, there are many opportunities for advancement. Employees have the chance to move up the ladder in their current role or explore lateral paths to new roles. Zendesk also offers a wide range of career development opportunities, including professional certifications, training programs, and leadership development programs. Zendesk also encourages employees to take initiative and explore new opportunities within the company.