Cash Applications Specialist

At Zendesk, we're looking for a talented Cash Applications Specialist to join our team and help us process payments efficiently and accurately. We’re looking for an organized, detail-oriented individual with a drive to succeed and a knack for problem solving. The successful candidate must have excellent communication skills, a results-driven attitude, and the ability to work in a fast-paced environment. A minimum of two years’ experience in cash applications is required, and experience in a customer service or accounts receivable role is a plus. If this sounds like you, we’d love to hear from you!

Responsibilities:

1. Process payments accurately and efficiently.
2. Ensure accuracy and completeness of payments to ensure customer satisfaction.
3. Handle customer inquiries regarding payment status in a professional and timely manner.
4. Maintain accurate records of payments and customer accounts.
5. Reconcile accounts daily to ensure accuracy and compliance with internal policies and procedures.
6. Assist with month-end close activities as needed.
7. Stay up to date with changes in payment systems and processes.
8. Develop and maintain positive relationships with customers.
9. Identify and recommend process improvements to increase efficiency and accuracy.
10. Ensure compliance with applicable laws and regulations.

According to JobzMall, the average salary range for a Cash Applications Specialist is between $33,000 and $48,000. This range can vary based on a variety of factors, including experience, qualifications, and location.

Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.