Customer Success Manager, Scaled

Austin, TX, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Zendesk, where we strive to create a seamless customer experience for businesses worldwide. We are currently seeking a driven and passionate Customer Success Manager, Scaled to join our growing team.In this role, you will play a pivotal role in ensuring the success of our customers by providing them with the necessary tools and support to achieve their business goals. As a key member of our Customer Success team, you will have the opportunity to make a direct impact on the satisfaction and retention of our clients.To excel in this position, we are looking for individuals who possess a strong understanding of customer relationship management, exceptional communication skills, and a passion for problem-solving. If you are motivated, results-driven, and have a deep understanding of the SaaS industry, we encourage you to apply for this exciting opportunity.

Develop and maintain strong relationships with customers to ensure their success and satisfaction with Zendesk products and services.
Act as the main point of contact for assigned customers, providing timely and effective communication and support.
Understand each customer's unique business goals and challenges, and provide tailored solutions and recommendations to help them achieve success.
Monitor and track customer usage and adoption of Zendesk products, identifying trends and areas for improvement.
Collaborate with cross-functional teams to address customer needs and resolve any issues or concerns.
Conduct regular check-ins with customers to gather feedback, address any concerns, and identify opportunities for upselling and cross-selling.
Create and deliver training and educational materials to help customers maximize the value of Zendesk products and services.
Stay up-to-date on industry trends and best practices to continuously improve the customer experience.
Proactively identify and address potential risks or challenges that may impact customer satisfaction and retention.
Utilize Zendesk's customer success tools and processes to efficiently and effectively manage a large portfolio of clients.
Maintain accurate and detailed records of customer interactions, feedback, and progress towards goals.
Collaborate with sales and marketing teams to support customer retention and expansion efforts.
Represent Zendesk in a professional and positive manner at all times, embodying our values and commitment to customer success.

Where is this job?

This job is located at Austin, TX, USA

Job Qualifications

Strong Communication Skills - A Customer Success Manager Must Possess Excellent Communication Skills In Order To Effectively Engage With Customers And Internal Teams. This Includes The Ability To Effectively Listen, Articulate Ideas And Provide Clear Instructions.
Proven Track Record Of Driving Customer Success - A Successful Candidate Will Have A Strong Track Record Of Driving Customer Success, Preferably In A Saas Or Tech Company. This Includes A Deep Understanding Of Customer Needs And The Ability To Anticipate And Address Potential Issues Before They Arise.
Technical Knowledge And Proficiency - A Customer Success Manager Must Have A Strong Technical Background And Be Proficient In Using Zendesk's Products And Services. This Includes A Working Knowledge Of Apis, Integrations, And Other Technical Aspects Of The Platform.
Project Management Skills - The Role Of A Customer Success Manager Involves Managing Multiple Customer Accounts And Projects Simultaneously. As Such, Strong Project Management Skills, Including The Ability To Prioritize Tasks And Manage Timelines, Are Essential For Success In This Role.
Customer-Centric Mindset - The Ideal Candidate Will Have A Strong Focus On Customer Satisfaction And Be Passionate About Helping Customers Achieve Their Goals. This Includes A Proactive Approach To Problem-Solving And The Ability To Build And Maintain Strong Relationships With Customers.

Required Skills

Data Analysis
Communication
Time Management
Product knowledge
Problem-Solving
Customer retention
Adaptability
Customer advocacy
Cross-Functional Collaboration
Relationship-Building
Strategic
Training And Coaching

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Success Manager, Scaled in Austin, TX, USA is $72,000 to $98,000 per year. However, this can vary depending on factors such as years of experience, industry, and company size.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 10th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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