Zendesk

Staff Data Analyst, Enterprise Analytics

Zendesk

San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly analytical and data-driven individual looking for an exciting opportunity to make a significant impact in a fast-paced environment? Look no further! Zendesk, a leading customer service software company, is seeking a talented Staff Data Analyst to join our Enterprise Analytics team. In this role, you will have the chance to use your expertise in data analysis to provide valuable insights and drive strategic decisions for our enterprise clients. We are seeking someone with a passion for data, a strong business acumen, and the ability to thrive in a collaborative and dynamic team. If you are a self-starter with a keen eye for detail and a desire to continuously learn and grow, we want to hear from you!

  1. Conduct in-depth data analysis to provide insights and recommendations for our enterprise clients.
  2. Collaborate with cross-functional teams to identify and prioritize key business questions and data needs.
  3. Develop and maintain data models, dashboards, and reports to track key performance indicators and measure business impact.
  4. Utilize data visualization tools to effectively communicate complex data and insights to stakeholders.
  5. Identify trends, patterns, and opportunities within our enterprise data to drive strategic decision-making.
  6. Continuously monitor and improve data quality and integrity.
  7. Stay updated on industry trends and best practices in data analysis to inform and improve our processes.
  8. Act as a subject matter expert on enterprise data, providing guidance and support to other teams.
  9. Participate in the development and implementation of new data analysis tools and processes.
  10. Collaborate with business leaders to understand their data needs and provide actionable insights to inform their decision-making.
  11. Utilize statistical methods and predictive modeling to identify patterns and trends in data.
  12. Train and mentor junior data analysts on best practices and techniques for data analysis.
  13. Communicate complex technical concepts and data findings to non-technical stakeholders clearly and effectively.
  14. Manage and prioritize multiple projects and tasks in a fast-paced environment.
  15. Continuously identify areas for improvement and proactively suggest solutions to enhance data analysis processes.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Bachelor's Degree In Data Analytics, Statistics, Computer Science, Or A Related Field.

  • Minimum Of 2 Years Experience In Data Analysis, Preferably In A Corporate Or Enterprise Setting.

  • Proficiency In Sql And Data Visualization Tools (E.g. Tableau, Power Bi).

  • Strong Analytical Skills And The Ability To Interpret Complex Data Sets To Identify Trends And Insights.

  • Excellent Communication And Collaboration Skills, With The Ability To Present Data And Insights To Non-Technical Stakeholders.

Required Skills
  • Business Intelligence

  • Data Analysis

  • Database Management

  • Data Manipulation

  • Data Visualization

  • Data Mining

  • Statistical modeling

  • Predictive analytics

  • Data storytelling

  • SQL querying

  • Reporting And Dashboards

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Staff Data Analyst, Enterprise Analytics in San Francisco, CA, USA is between $85,000 and $120,000 per year. This can vary depending on the specific company, experience level, and other factors. Salaries may also differ for remote or on-site positions.

Additional Information
Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 10th, 2024
Apply BeforeJanuary 20th, 2025
This job posting is from a verified source. 

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About Zendesk

Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.

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